Phone staff rude and unhelpful - at 10:00 a.m. on ...

Phone staff rude and unhelpful - at 10:00 a.m. on a weekday, said no one in accessories was available to take my call, but they could call back within 24 hours. I explained that I was on the road, on a motorcycle trip with broken gear, so would need a call back within an hour, with the intention of making a substantial purchase as we would be overnighting that same day in Calgary before continuing on. Nope, call back within 24 hours - no exception. Didn t even find out what product I was looking for. After that, I would rather continue on with broken communication gear, than spend a dime at this place.