Dirty towels, when you asked for new ones you sudd...

Dirty towels, when you asked for new ones you suddenly stood in front of the door with toilet paper. The next day no towels at all.
Total hatred of Germans. Pure Russian hotel. Even the info speaks Russian, but the English is lousy. The customer advisor keeps talking herself out and wants to get rid of you with a voucher for a restaurant. A totally disgusting and frayed cat ran around there all the time.
If you use the spa and treat yourself to a massage, you are not allowed to relax for 2 minutes, they immediately try to sell you something. If you then book an appointment and want to cancel it, it is only possible if the manager is there. Again for customer service, suddenly it worked ...
Photographer does not delete pictures and wants money for the digital pictures that have been paid for in print.
Better to stay away from this hotel.
If you are Russian you will be well served here, then it is definitely recommended.