Service was terrible, in every area. Checking in ,...

Service was terrible, in every area. Checking in , was a 15 minute wait in line to find our room was not ready. Was told they would contact us by cellphone when it was, and our luggage would be taken to the room. We went to the restaurant to have lunch. We waited an hour for an iced tea. Our meal a chicken club took 11/2 hour, and the restaurant was empty! We finally checked back at the front desk to see if our room was ready ( never being contacted) and our luggage wasn t there. It seems no one follows through on anything!