Edit: After reading the review, the hospital staff...

Edit: After reading the review, the hospital staff contacted me and thankfully reverted the bill that I complained about. Happy that someone cared in the end (so improving my rating by two starts), I just hoped it had happened at the beginning itself.

Lies and creates exorbitant bills for customers, with customer representatives not to help but to take advantage.

I was in US for the last couple of days and didn't have a job (and thus no insurance) before leaving the country for good, but I still went there for my wife's 20th week ultrasound. We told at their Cash/Accounts/Finance section upfront that we don't have insurance, and asked for the total cost of a regular 20th week ultrasound of a pregnant woman to be paid in full by me. My HSA card still had $600 left and I said I wanted to go for it only if that can cover the cost. The lady there told me that unless there are some complications, the cost is generally $500 to $600, and since I don't have insurance she can offer me a 20% discount. I was happy, because that would mean around $480 max after discount. When I received the bill (by that time I had already long left the country for good) it was more than $1000, and very conveniently they took out 20% of that as promised. Thus, the bill was $800 instead of around $480 that they had told. And no, there was no complication etc., it was a standard run of the mill 20th week ultrasound test and nothing else (and they charged only for using their hospital "facilities" because the referring doctor anyway charged separately). The worst thing here is, I have to pay now these huge sums when I don't have that much income, and that too from another country with much lower valued currency. And all that because of their mistake - I wouldn't have got the ultrasound test done had they told me it would cost that much. On that premise, they had already charged us $300 in advance.

To top that, I contacted their customer representatives multiple times, and no one was there to do anything to my problem, and one of them said, why don't you give us the remaining $300 in your card, promising to send a package through email which could help me reduce the amount I have to pay as I have no US income anymore. I paid, but of course no package ever arrived, that was a trick to get me pay whatever I had left. And sure no one knew the doctor who created the bill, so that I can't contact anyone. Now they're threatening to go to collection agencies for the remaining amount rather than sending any helping package.