Karla Medina

Review of The Roomstore

Purchased a sectional a little over a month ago an...

Purchased a sectional a little over a month ago and we were supper excited about it. Told us it would be delivered in 3 weeks. Fast forward to the delivery date and turns out they brought the wrong side sectional. We call customer service and they said they would take care of it and set another delivery date to deliver the correct sectional. Delivery was scheduled for 6/20 and on 6/18 they call and state that it was getting delivered on 6/19. My husband even took off from work to be there. The customer rep said they did not have anything available for the day the originally told us it would be delivered but that they could calls us an hour or so before they would deliver it so that someone could be at the house. So today my husband leaves work to be there and turns out they delivered the same wrong sectional again. We are supper upset at how this is being handled. To top it off they wanted us to keep the wrong couch. What a joke.