I have been a long time customer of saks and have ...

I have been a long time customer of saks and have shopped here for over 10 years. I will NEVER shop here again. The service has SERIOUSLY declined which makes me so sad, but it is time to move on. In the last 2 months there has been a TON of disasters. I ordered a pair of $1200 pumps and was sent 2 different sizes in the box (one size 7 & one size 8), and another pair of Chanel shoes which were the wrong size. ( i ordered an 8 and received a size 7). To make matters worse they sent me the 8 after i complained, BUT they still have not sent me a label to return the 7s, so i have been charged for both pairs even though I have been told i would receive a return label or fed-ex pick up, REMEMBER Saks charges return shipping! This is all on top of receiving someone else's dress when I ordered an 8,000 custom wedding dress. AND Instead of doing everything in their power to help me fix this situation they basically told me i MAY have something that looks kind of like what i wanted, we would have to wait and see, However they continued to tell me that anyone should know that a dress wouldn't come out the way i was expecting to?!?! I am not a dress maker? that why i was paying 8,000! To get that advise - which i would have liked 8 months ago, not after they messed up! Only stress and aggravation! I literally am not one to ever complain i am in my mid 30s and i think this is the 1st negative review i have ever left. But be warned! Thanks but i'll just buy from Bergdorf now, and i recommend you do too!