Scheduled a 730 surgery. Was told to arrive at 530...

Scheduled a 730 surgery. Was told to arrive at 530. Security didn't know where to send us, a call up to the ortho. was never answered, walked with my limping daughter down the long hall to the ER (which is where security sent us after waiting an hour), they didn't know how to help us either. Eventually made it up to the 2nd floor and was able to speak to a woman over the phone with the audacity to speak to me as though I was wasting HER time. After waiting another 43 minutes and calling 3 times, we were *finally* informed that there were 2 children ahead of us and it would be at least three more hours. This is not patient care, not by a long shot. My daughter is afraid and in pain and we were literally ignored, then blown off, then yelled at by your staff. Disgusted. You should be ashamed. Your staff is supposed to specialize in children! No one should be treated like this but certainly not a child in pain. We were sent home with no new date for surgery and my kid is still in agony. If zero stars were an option, that would be your rating. One star implies a modicum of competency. I saw none.