If there was a minus 5 stars that is what it would...

If there was a minus 5 stars that is what it would be. Rep was rude, condescending, refused to set up a payment plan. Told me not to call back the next day to try to make an arrangement. Refused to give me a phone number to reach them after I asked for it 3 times due to the number coming up unknown. Responded with "The numbers on the bill. Don't you get your mail?" When I asked to speak to a manager, the manager responded with, "well she has a point mam."