Mandey Jackson

Review of The Ritz-Carlton Hotel Laguna ...

Have only been here for 3 hours and have been extr...

Have only been here for 3 hours and have been extremely let down by the service.

For a Ritz Carlton property, it should not be an inconvenience to place an order for pool side dining. The burratta they tried to serve us was disgusting. On the menu they had listed heirloom tomatoes. .. let me just attach a photo for you.

Concierge hasn t been helpful. If you re a guest do not depend on this hotel for dinner reservations.

I ve stayed at numerous ritz properties around the world and this has been the worst experience