madison sholl

Review of Great Plains Moving and Storag...

DO NOT USE THIS COMPANY! They're an awful, lying, ...

DO NOT USE THIS COMPANY! They're an awful, lying, and cheating organization. They will give you an initial quote JUST for the move, then when it comes time to collect payment, they decide to let you know about all their extra fees and costs they have to charge. The person who books the appt will tell you OVER and OVER again that they will call you before they get there. (claiming they don't want you to have to sit and wait). But the actual movers will get their early and not call till they arrive. (forcing your time clock in which they charge you to start). I was told they would be at my place @9am but they'll call before arriving. They proceed to call me early and told me, "the office never told us to call. sorry" so then I had to rush over as my time already started (mind you I still got there before 9am) then once the move was complete, they told me they had to charge me for drive time back to the warehouse. I moved 10 minutes away from the initial pick up. Still they charged me $60 more than what they quoted me. When I called the office Monday, the lady I spoke with was very rude. When she initially quoted me, she said they would quote me the 2 hour move time and that the guys needed the work. Yet after the fact, she informed me, "we usually require a 4hr minimum, so we could've just done that." True, had they informed me FROM THE GET GO, I would've been aware and more conscious of the decision that they were not the right people to work with. She told me the manager would have to call me back later that day. No surprise, he didn't. I called back and left a message. No return calls. Yet they wasted no time charging my card for the incorrect amount. This could have all been avoided had they just been honest and transparent from the start. Instead of being conniving and deceitful just to make the deal. I am BEYOND unhappy with this company and strongly advise you to think twice before using them. They're the type of people who give professional movers a bad stigma.