Horrible Experience !!! Let me start by I was ad...

Horrible Experience !!! Let me start by I was admitted By Lourdes to Deborah this july . I was Brought up to the floor at 5 am and the nurses that took my history were nice then . They saw that I had a previous name and assured me that would be changed !!!!!!!!! My room was dirty disgusting and the shade that blocked the light was broken Tv didnt work either I told them but no one cared . I met with A Dr lee on call cardiologist who had the bedside manner of a gnat , he decided to change my current medication to a medication that interferes with my pulmonary issues he didnt even make eye contact. I met with a Dr. Balatsky who came in and started talking about this procedure and that procedure could hardly hear him refused to talk over the noise in my room my fiance didnt understand a word he was saying I said whoa before we talk about electrophysiology lets get my issue with this pneumonia my Ct scan said I have . He said okay . So on to some more nursing care I am a former nurse . I have never seen nor have I ever practiced nursing care the way they do . They did not give me a medication reconciliation list where you and the nurse go over all your medications to make sure no errors are made . They opened medications on their cart and when i asked they said just take them they are your meds .Unbelievable I will be calling the NJ State Boad of Nursing . They didnt have most of my usual medications and they substituted without asking me if you have your own medications which every hospital can send them down to pharmacy for you to use Please know this everyone be informed . I was seen by infectious disease who ordered a lot of Bloodwork however when i was discharged she never came back to discuss any findings . Im amazed and perplexed . They did do a lot of tests . I had a consult with a pulmonologist Dr . Martin who was not very inviting or engaging seemed like it was an imposition for him to be there . i asked questions he seemed rattled . He said he would schedule an appt outpatient for a multidisciplinary team and discuss a plan of action. The next day I was rushed out of there like I had the plague . Was not seen by infectious disease BTW . My discharge papers were so messed up they said I was scheduled for an outpatient Bronchoschopy instead of a team meeting clearly we knew they were a messed up disorganized organization that they call a hospital. We signed a release for medical records to fax to my primary MD , they were never faxed . So we went for our outpatient meeting which to my surprise they still had me under my old married name we waited for an hour disgrace !! When i got in i was in a room with a nurse . then Dr martin who I was expecting never showed up he sent someone else couldn't understand her . We left this place knowing less than before they were not knowledgeable as I expect from a heart and lung institute that actually has some poor reviews as i did my checking. I called their customer service and the first woman was defensive and snotty . I called back and got Tina turner and explained my medical records were messed up half the chart were in two different names my history of medical issues were wrong . Its was like no one communicated well and she started to raise her voice i recorded her and told her that she said "I dont care" Im astounded that even their customer service representatives are as lousy as their care . Please beware as a nurse and a patient no one deserves to be treated like an animal . This place actually frightens me . I will use RWJ or Hackensack Meridian health who have outstanding care and great customer service satisfaction reviews. That being said I am calling risk management and sending a letter to their Board of trustees. Remember it is your health you life make sure it is in well trained KIND people who treat you with respect #Never Deborah Lastly The joke is when you call the nasty customer service people they could not care less I love these reviews that say Please let us know and file a formal complaint !!!