I ordered a lemon pound-cake & a key lime pie for ...

I ordered a lemon pound-cake & a key lime pie for my Mother's Birthday celebration last Fri 8-21-20.The cake was cracked in the middle & the decor was not very pretty for $38. However, the cake tasted good. The major problem was with the Key Lime Pie! It was mushy & soft and when we attempted to cut it after it being refrigerated for 48 hours it stuck to the sharp knife & looked like a mess! It also didn't taste like any key lime pie I've ever had & the consistency was definitely wrong. When we called to tell them our problem they stated we would've had to bring it back on Sat. when we hadn't even cut it yet? He said they gave no refunds or exchanges & didn't even apologize for the taste,mushiness etc!! If you're charging $32 for a pie then it better be right & taste great!! They have lost a loyal customer who had spent a lot at their bakery! They're practicing bad business by not working with us for a solution & it partially ruined my Mom's Birthday celebration! Buyer beware!