Kim

Review of Hampton Inn & Suites Phoenix-A...

I was assisted by a lady named Erica who was very ...

I was assisted by a lady named Erica who was very condescending and rude, and there was another lady by the name of Michelle who arrogantly told me she was the supervisor and how she and or they were being very professional and she was making indirect comments that she could pretty much get away with her condescending approach in her "so called customer service," as well. The both of them came at me very aggressive, cold, and with obvious personality conflicts, I felt. Barking out comments basically being dismissive, rude and conflicting in every comment that was coming out of her mouth. Michelle was not being professional walking behind me, in front of me barking out rude comments under her breath while Erica was checking me in. Being professional is at least looking at a customer paying good money to NOT be treated the way these two treated me. Between the two of them it was not a very welcoming and or comfortable experience at all, it was like I was at a Motel 6 or worse, I felt, and my blood pressure did get a little high with the condescending, and cold approach by both ladies, just because I asked them to use the card that the room was reserved on, and they did not like that, so for the entire time I stood there checking in Michelle and kept walking past me which was also uncomfortable and doing the ongoing bickering Erica and Michelle were doing because I requested for the card I used online to be used and or was locating a card I felt comfortable using to give to this hotel and having to transfer money to the card to pay for a deposit on the room. As I was doing this, there was no line behind me and I did not take long making this all happen so that they could have a card on file. But I will spread the word being that I deal with a lot of clients I deal with being that I run a company myself, that ask my opinion of good stays in the Arcadia,and or Scottsdale areas and will make sure I tell everyone I know and encounter what I felt was disgustingly unpleasant, antagonists, mean, and hateful acting the two ladies Erica and Michelle were being towards me for no reason. This in my opinion is not good customer service, relations, and or professional.