DON'T WASTE YOUR TIME. GO TO SEWELL where they app...

DON'T WASTE YOUR TIME. GO TO SEWELL where they appreciate every customer.

I purchased my 2015 NX at Park Place in 2015. I also had the Lexus roof rack and Lexus running boards installed. Shortly after driving my car, I started to notice a loud whistle (like a wind tunnel) even with the sunroof closed. After research PP concluded that they installed the accessories backwards. I was asked for the keys to the roof rack, and when I told them I'd never received them, the service manager at PARK PLACE CALLED ME A LIAR TO-MY-FACE and I had to fight with management for them to fix the problem they caused.

After this incident, I started taking my NX to Sewell where I'd purchased in the past. But just a few weeks ago, the black plastic cover fell off the back of the running board and my 12 year old daughter and another family member were cut on the back of their legs by the razor sharp exposed metal. I took the car back to PP because that's where I purchased it.

Tanner, the Service Manager at Park Place refused to warranty the part and told me I'd have to pay $300 for a new one. I plainly told Tanner that Park Place simply doesn't care to retain its customers for life like Sewell Lexus does and that I'd be taking my car there where I'm appreciated. He said nothing and told me to have a nice day.

SEWELL Lexus went above and beyond and REPLACED this part for me UNDER WARRANTY at NO CHARGE. Was Park Place just trying to get more money out of me? I will always be a LIFELONG PARTRON OF SEWELL Lexus and would like everyone to know that PARK PLACE LEXUS DOES NOT VALUE OR CARE ABOUT ITS CUSTOMERS.

CUSTOMER SERVICE IS EVERYTHING. DON'T SETTLE FOR MEDIOCRE DEALERSHIPS LIKE PARK PLACE.