This weekend I went to celebrate my 2 year anniver...

This weekend I went to celebrate my 2 year anniversary. We bought the Unique Room, and was down graded to the Corner King the same exact room We both stayed in two years ago. The staff never let us know we were down graded, due to a air conditioning problem. I had to call down to get any information about why we did not get the room we paid for. We waited for hours and got no reply from any managers which is very disappointing that no one even contacted us first on behalf of this. The staff was not helpful with trying to get in touch with the manager. We emailed him and never got a reply. I am very disappointed that we did not get to stay in the room we paid. They tried to accommodate us with free breakfast and a small fruit plate. This was supposed to be a special night and it was ruined by the awful experience and service we had. We should have been accommodated a night in the room we actually paid for. This hotel is falling apart since the last time we stayed, and it s a shame because it could have potential to be nice. I am so disappointed at my experience here and lack of communication from the manager.