Unbelievable service.

Unbelievable service.
Cannot speak to a human
Online chat will not help and terminate chat.
Ordered broadband 3 weeks ago told engineer would contact me in 3 days never happened.
cannot cancel without talking to someone but no one answers phone
Sent a letter to cancellations never get a reply
Still taking money from my account
Looks like I am not the only one
PLEASE AVOID!!