To start with: Google stole my money. Pitiful, it ...

To start with: Google stole my money. Pitiful, it was $10.
2 of my reviews (both negative) are not showing? I have over 200 total, majority positive ones. Neither time was I reached out to by Google with any notification, not to even mention: explanation.. People need to know which bad tax office to avoid or if they're risking their lives by going to really bad hospital
I thought this is what Google reviews are for. Or is it for disrupting the truth?