Okay... My husband and I walked into FMF on a Frid...

Okay... My husband and I walked into FMF on a Friday evening to take a look at an used Expedition. We have completely outgrown our current vehicle (Nissan Maxima) its a tight fit but doable. We called the dealership and set an appointment to view the Expedition. We walked in and Lou was our "experience guide". He was decent, and cordial, stated what a lovely family we are and how pretty our daughter is, 3 months old. We got an appraisal on the Maxima and looked at the Expedition. It checked off all of our boxes and so after a few minutes of deliberately my husband submitted his application.
Side note: we were already pre-approved through Capital One, thats how we found the vehicle AND we knew we were going to roll over some negative equity for the Max so we we're prepared to put down a nice size down payment to keep our payments reasonable.

It was nearly closing time, almost a ghost town, so Lou said that he would speak with the GM in the morning to try and get us the best "deal". He said he would be calling us the next morning around 9/10am.
**IMPORTANT**
Lou asked us what payment area are we trying to be within after we submitted the application. We stated between $400-$500 if possible but no more than $550 a month. We have daycare and private school to pay for lol!
Come Saturday morning... Lou calls and I answer the phone... HE WAS SO UGLY AND RUDE I COULDN'T BELIEVE IT!! He said we we're approved for the truck with the negative equity but our payment would be $650+! He went on to say that even if they gave us an extra $2k on the trade we would still be at $600. It wasn't the news that upset me and my husband it was HOW he spoke to us!!!! UGHHHHHH! ARE YOU KIDDING ME!! So nasty! He rushed off the phone so quickly we couldn't believe it! I was on fire!!
My husband wanted to call him back and give him a piece of his mind but i talked him out of it.
Well, since we already did an application with them we wanted to try and find a vehicle on their lot. We found an Explorer that was about 10k cheaper than the Expedition. Reluctantly, we called Lou back to see if he could run the numbers on the Explorer and his attitude GOT WORSE!! I should have followed my first mind and never called but I did! He completely blew us off, stated he was busy and he would try and get back with us.
Needless to say we never heard from him again or from FMF.
He had the nerve to brag about FMF not paying their salesman commission!!! Then why the sudden change in attitude?? It was all good until we refused to pay an astronomical car payment! We are so disappointed, we were looking forward to buying a larger vehicle from FMF.
If we could give them zero stars we would.
We didnt deserve the nasty treatment Lou gave us.