Irene Grant

Review of Lochs and Glens Holidays

What a huge disappointment this trip was. This was...

What a huge disappointment this trip was. This was my third time with the company and it was so good the first twice that I persuaded 7 friends to use them. Nothing wrong with the hotel (apart from the heat which the staff could not control they told us) and the hotel staff - they were fantastic.
The coach and the driver were a different story though. He was rude and ignorant to the point of ignoring his passengers and driving in a way which endangered them.
When I sent a complaint to the company about his shocking treatment of us, the answer I received was " everything had been ok for a year" Maybe it had been but it certainly was not for our holiday weekend. He totally ruined it for us.
It's not the complaints a company receive but how it handles them and their response was not acceptable to me or my party.