I had the best experience with Maggie, she s simpl...

I had the best experience with Maggie, she s simply awesome! I went into the store with the intention of getting several prints framed from my wedding to give as gifts to my loved ones. Maggie spent a lot of time with me and was able to use her extensive knowledge to execute what I wanted. She gave me an estimate and I was to pop in the following week where we would put the finishing touches on my order. We finalized everything and she offered for me to put down a deposit, I told her I would prefer to pay in full, which I did and I would stop by again when everything was ready.
I came in today with the expectation that everything would be perfect and it was anything but that. The young lady at the counter told me had a cold and rude attitude and told me I had an outstanding balance of over $200, I told her that there must be a misunderstanding because I paid for everything beforehand, close to $1800. She then stated that I was unable to see my pictures until I paid the $200. I then asked to see a manager and explained the situation to him. After looking at the invoices, he couldn t understand why I was being charged $200 and he couldn t waive the fee because he d get in trouble.
As a customer, I m not asking for a discount or for anything to be given to me. I understand the hard work that goes into making these pieces. But if you re going to have these charges, there should ve been a courtesy call letting me know the situation and a detailed account of what I m being charged for.
Then to top it off the largest photo was put in the wrong frame, a completely different one from the one that was originally selected and two of my prints were not framed that were supposed to. It s frustrating because I spent a lot of time with Maggie putting descriptions on each order and yet it was overlooked.
While I was talking to the manager a young lady behind the counter (I believe her name is Mia) took over and assured me she d take care of it. Although it s unlikely I m to get my frames in time for Christmas, I m thankful she stepped in to help.
The frames that were right, were done beautifully, but the customer service for this store needs improvement.