Customer service friendly but ultimately very, ver...

Customer service friendly but ultimately very, very poor. Zero stars. I purchased a Bosch washing machine in February and within a week it had developed a fault. So far Bosch have sent service agents to my house FOUR (yes, one, two, three, FOUR) times and I've spent at least two hours on the phone problem-solving and discussing the issue with numerous Bosch employees both in the UK and here in Australia...and it still doesn't work properly! Including the time I've spent with the service agents at my house (and trying to arrange their visits), I estimate I've spent more than 12 hours trying to resolve this. To add insult to injury, the last person I spoke to at Bosch suggested cleaning the machine and that she'd mail me some sachets of powder "free of charge" (gee thanks!!!!) to do so....and no prizes for guessing that this didn't fix the problem.