On April 11, 2014, my husband and I went to Stokes...

On April 11, 2014, my husband and I went to Stokes Honda North in search of a vehicle for my husband. We found a used one that we liked and was interested in. We went up to the first sales person we found and he took us out for a test drive. We like the vehicle and decided we'd like to talk numbers. We sat down and instantly the sales person had us signing multiple papers with out even going over the price. Then the sales manager Ric, came over and showed us the pricing sheet. The price of the vehicle was a $2,000 dollars more than the listed price online. They advertise one price online but it's another in the dealership and when I asked about the difference I was told that it was the cost of the refurbishing and that he could show me proof. He could not match the price listed online. That was the first thing that upset us, we felt lied to. We then asked about the radio in the car, it was not the factory installed radio but some cheap one that you can buy from walmart. We knew that from prior research that the radio that was supposed to be in this 2011 Jeep Wrangler Unlimited was a touch screen radio valued around $1,000. With the radio that was installed none of the hands free buttons on the steering wheel worked and we felt that the price should reflect that flaw in the vehicle. During this discussion with the sales manager (Ric), would storm out of the office with out saying a word. We felt that he was very rude and disrespectful. We eventually worked out the price to a range in which we believed was fair. Then we were asked to sign more papers. Papers that dealt with the actual purchase of the car. We kept asking to see numbers and payment options so that we could make a well informed decision and not waste any more time. Every time we asked, we were told "oh you'll do that with finance". At this point we had been sitting there for over an hour and we had no idea on even a ball park figure. Finally I asked Ric if we could finally see them. His response was "oh i'm sure we'll get it right where you want them to be." I then asked him and where would that be? We had never mentioned to him what our perfect number was. Even after all that, we decided we still liked the vehicle well enough that we would consider purchasing it anyways. Sitting down with finance we realized that we were never offered the $500 Military rebate during the pricing (we had been told about it when we first arrived on the lot). So when we inquired about that Ric stormed in and he told us that because he took off money for the radio, that he could no longer give us the advertised discount because he would be losing too much money. He said that other people would purchase the vehicle with out asking them to take money off. My husband and I have never felt so disrespected. They advertise prices that are not true. They refuse to give you the rebates that you qualify for, even for the military. This was absolutely the worst car buying experience we have ever encountered and will never suggest others visit this dealership.