The staffs are unfriendly and unprofessional. I wo...

The staffs are unfriendly and unprofessional. I woke up to a loud noise coming from the in-room heating system at 6:00 in the morning and the noise lasted for good 30 minutes. I reported the issue to the front desk immediately, but the staff said there was nothing they can do as no one was available. The staff did not even care to apologize for the inconvenience. The worse hoteling experience I've ever had and I am a platinum member. My colleagues and I travel often for work especially to Buffalo area, but I will never again stay at this hotel and I do not recommend this hotel at all.