The best features of this hotel are its stunning l...

The best features of this hotel are its stunning location overlooking the Moray Firth, and its excellent indoor pool and facilities. The hotel was in the process of much needed internal refurbishment. The ground floor was nearly done, and they were moving slowly through the tired bedrooms. The mattress, in particular, needed to be replaced in our room.
The worst feature was its lack of staff. Service in the restaurants was painfully slow. The food was generally acceptable when it came, except for the breakfasts which were a major disappointment. The few staff on duty did their best and were friendly.