Dan Jones

Review of Bicycle Outfitter

The true test of a business in respect to it s cus...

The true test of a business in respect to it s customers are when the chips are down as they are now with COVID and the crazy demand for bicycles and bicycle repair. I need my from derailleur adjusted and I was told they are not taking any more appointments. I call Mike s in Palo Alto and they said they are only serving customers who purchased the bike from them. I then tried cognition cyclery in Mountain View on Castro and they are doing first come first serve. I drove over and within 30-40 mins my bike was fixed; took a little longer since they are COVID compliant, thus, limiting customers into service area. I am giving a bad review as I have purchased 3 bikes from this place and received no special consideration for my loyalty. Even as Los Altos resident I no longer will do any business with this bike company. Moving forward Congnition in Mountain View is my local bike shop.