Amy Moldovan

Review of Hershey Entertainment and Reso...

My son is staying there this week. Prior to arrivi...

My son is staying there this week. Prior to arriving he had called three times to confirm arrangements, was told his balance upon arrival. When he checked in he had a 400.00 hold put on his card. He budgeted for this trip and was never informed of the hold . I understand the reasoning and have had that many times during stays at other hotels, resorts etc. The problem was that in no conversation with the hotel was it discussed . Also the park passes were not supplied at check in as promised and the room was not ready by 4:00 as promised also. I've never been to this area of PA but his experience will be passed on as to where not to stay . Or make sure Hershey Lodge is crossing their T's if someone chooses to stay there.