Polite. Willing to help on calling 3rd party insur...

Polite. Willing to help on calling 3rd party insurance. Have acceptable waiting room include some electric outlet. In my experience, they don't overcharge, didn't fake out the need of a repair. Last time they didn't trick me to replace a part for just a loose cable connection. But other dealer did, luckily I didn't rush and fell into the trap.