Life So Lovely

Review of Medvet

Traumatizing experience for my family pet...

Traumatizing experience for my family pet...

Terrible. I brought my dog in to MedVet for a very swollen extremity a few days after a growth removal (which was done at his regular veterinarian office). The veterinarian office was closed so we went to MedVet. At drop off, no one was allowed to enter the building except patients/dogs due to COVID procedures, which I was fine with. Since they told me it would be a wait time of 1.5-2 hours, I agreed. And I understood when the employee told me that MedVet operates just like a human ER and that wait time could vary. I did receive phone calls when they needed more information about my dog and when the doctor was about to examine him. I received another phone call from Dr. Dunlevy staying her findings. She let me know that my dog s regular veterinarian called and they collaborated a game plan moving forward. I chose an option that they both recommended. I asked that I be given an estimate. I received another call from the doctor s technician doing just that and I agreed to proceed. Another call was to inform me that the doctor was starting on my dog. This was after sitting and waiting in the car for 2 hours. I called after another hour (totaling a 3-hour wait time) asking how much longer. The woman on the phone said about 30-45 minutes (after she checked in the back). After another hour (total long a 4-hour wait time) I called again and they said the doctor was just now getting ready to start on my dog. After a total wait time of 5 hours, I finally saw my baby boy being walked out of the building. As soon as I got him into the car, and started crying loudly, shaking, and seemed to be having an anxiety attack. He did this the entire 30-minute drive home! I ve had my dog for 7 years and have never heard him cry. Ever. I know this was from how stressed he was in that building for 5 hours! I called to ask about medication given to him. I agreed to methadone on the phone with the doctor and I was billed for fentanyl, and that s what he was given. When I asked about the timing of the fentanyl injection, I was told he received it as soon as he was handed into their care 5 hours ago and that it s normal for it to have worn off by now. I informed her that I never gave consent to medication until hours after drop off. Then the technician gets on the phone and says he received the fentanyl 30 minutes before leaving. Then I asked how my dog did throughout the 5 hours in their care and was told he was laying down comfortably the entire time. And then the same person said that he was stressed and got a little grumpy when the doctor started working on his case. I feel that the my dog did not receive adequate attention while in MedVets care and that the staff is very good at apologizing. The original plan I had agreed to in the beginning involved taking him home that night and coming back the next night, 24 hours later, to remove the compression wrap and re-wrap the extremity. I wouldn t take my dog back there if I was paid to do just that. He was traumatized! I ended up changing his bandaging at home and taking him to our regular veterinarian the next day. And she said that I did a good job bandaging at home. I don t care to explain other details of our experience with MedVet during this visit because what s done is done and my dog is safe and comfortable at home. I paid hard-earned money for a place with an outstanding reputation. I even worked for a veterinarian for a few years long ago that always recommended MedVet for any 24/7 medical services to pets. And clients always came back with great reviews! I can t believe that I, more importantly, my dog was treated this way. Never going back.
Also, I received an email about a quick survey that would only take a few minutes . When I opened it and selected 0 on the scale of 0-10 of how likely I would be to recommend MedVet to anyone, it immediately closed me off to the rest of the questioning process and said thank you for your feedback . Apparently, they only seek feedback if its going to be positive. Terrible.