I was offered a room, unrenovated, 20 years old, c...

I was offered a room, unrenovated, 20 years old, comparable to a 2 star hotel from Italy. The manager was quite sloppy, although a renovated room had been explicitly booked. In general, processes such as room service, check-in, etc. take a long time and are not characterized by routine.
Typical for Interconti Hotels ...
Reception staff very, very friendly!