Very sorry to say BMW's customer service process h...

Very sorry to say BMW's customer service process has resulted in stalemate, and is unable to resolve my issue. I'm told there is no further route for escalation....If a customer service senior manager or director isn't prepared to discuss directly, I have no choice but to 'escalate' through social media. Beware buying a BMW if you value flexible customer service. This is also a complete reversal in fortunes, as my previous experience about 10 years ago was exemplary. Something has gone very wrong.