The sales department here has always been friendly...

The sales department here has always been friendly and very helpful.

My problem lies with the service department. A beached whale is more responsive than they are as far as customer service goes. The garage is S-L-O-W but it hasn't always been as bad as it is. The fact that there is a rental car desk in the service area should've raised red flags with me.

The moral of the story: expect it to take a while before you get your car back.