Tim Keenan

Review of North County Hyundai

Do not buy from here. I was given a price up front...

Do not buy from here. I was given a price up front by Cody Didyoung and specifically asked if there was anything dealer added, and was told no. I guess they forgot to mention the additional $300 charge for VIN stickers they add onto the doors. I made an appointment and was told the car would be ready when I got there. It wasn't. The department that preps vehicles did a horrible job. Sticker goo was left on the rear windows and the front tires were over inflated by 4 pounds. The engine bay looks like someone dumped a 40lb bag of sand in it (I guess that's my fault for assuming the engine bay would be clean). The coolant and windshield wiper fluid weren't anywhere near full, and I feel 23 miles on a car I was told was "just off the truck" is a tad excessive. The bottom line is poor attention to detail, things you don't see at some other manufacturer's dealerships. Don't settle for substandard treatment, here or anywhere else.

Update 1: I contacted the dealership about the above faults with the car and was told the email would be forwarded to the service department, detail department, and the manager. It's been 10 days, and no one has contacted me to offer to fix the issues or even to apologize. Their lack of customer service would give Comcast a run for their money.

Update 2: I was finally contacted by the dealership. They threatened to send me a bill for the $1000 Uber driver rebate that was already applied when I bought the car... um, good luck with that. I have since taken my car to another dealer who finished the prep and topped off the fluids (gratis) that should have been done when I bought the car.