I don t even know where to begin! This hotel is ab...

I don t even know where to begin! This hotel is absolutely HORRIBLE! This is my first time ever writing review but I wanted to warn people what they were getting into! I honestly wish I would have spent the extra money and send to the Great Wokf lodge! This hotel is a complete joke! When we first arrived their were no parking spots, they should have reserved parking for their guest! There were no luggage carts as well! The elevators were slow and didn t run probelry! We waited 25 minutes just to get an elevator! With a small child 25 minutes feels like an entirnity! My father that came with us was recovering from a broken leg and had to take the stairs because elevators never came or when they did they were packed with people! We requested a refrigerator and when we got to the room it was lying in front of the door and not plugged in! They didn t even take the time to walk it 5 extra feet and plug it it. Also the refrigerator smelled DISGUSTING! There was literally piles of trash and bedding outside the rooms! The rooms weren t cleaned well! The toilet was dirty and dust was flying off the lamp! The room was cold and heater didn t work! The lobby and hallway areas weren t marked, so you had to walk around aimlessly to find where to go! The water park was actually very nice but over crowded! They ran out of towels. They were definitely over max capacity! The lifeguards allowed the children to do what ever they wanted! The arscade room was over priced and the majority of the games were out of order or out of tickets! This is a very nice hotel just poorly ran! It s in desperate need for a remodel and a change! If the staff and owners actually cared about their business they would do s massive change! They shouldn t allow outside guests to have priority over the ones paying to stay at their resort! Very disappointing and sad experience! They have a beautiful place just wish they took more pride in it and their guest! This place needs a major remodel and fix ups! I wouldn t even want my dog to stay at a place this bad!