Alexander Selerowski

Review of Renaissance Cleveland Hotel

I only give this two stars because it was a beauti...

I only give this two stars because it was a beautiful building close to public square and we could see some of the lake from our 11th story room. Aside from that, it wasn't great. The front desk staff was miserable, our room was right in front of the elevator on our floor so there was constant noise. The room was smaller then my room at home and i would barely call our bed a queen. When I booked this room I requested a jetted tub, literally the entire reason I got the hotel. Upon arrival there was a shower tub combo with no jets and could barely fit me in it. I immediately went to see if we could possibly upgrade the room and they acted like I was stupid and said no jet tub rooms are open because of covid 19. Overall just a bad experience and misrepresented in the booking. I would not recommend this place to any of my friends and family.