I love Annie s and have ate here many times, but t...

I love Annie s and have ate here many times, but the past 2 times I ordered the steak tips med rare, They came out well done and I I sent them back. When they came back they were still cooked well done. Not one piece was cooked to med rare. Then the server asked me are they better? I said no, they are still well done. His response was well if they don t come out right then why do you keep ordering them? Is that a proper response from one of your employees? Coming from the industry, the customer is always right.