VERY dissapointed with our experience at Charlesto...

VERY dissapointed with our experience at Charlestown. We went in one day after hearing that they offered Santa photos with your pets too. We were thrilled with the beautiful set up inside and were very excited. We spoke to one of the girls about what they offered and how to go about booking and then proceeded to book an early morning session (they only offered 7-9) which us two adults and two kids got up very early to get to. When we arrived however it was such a flop! We walked in the entry that lead to the Santa set up but were met by this poxy and dodgey set up under the escalators next to a vending machine. It was NOTHING like their wonderful set up. This was cheap and nasty and my heart just sunk as to book your session you had to pay upfront for a package so we were stuck with two excited kids and our two pups. While the staff there were good, the same girl who we had spoken to was there and not once when I was speaking to her the other day did she mention that the pet photos were to be shoved in a danky little section instead of the PROPER set up. Will NOT be wasting our time and money again and will go through private services and will advise anyone and everyone we speak to to do the same!