Ron R

Review of Johns Hopkins Health System

We had some great and sore experiences at John Hop...

We had some great and sore experiences at John Hopkins children urology center. Went in for a very stressful 7-8 hour appointment with my 3 month old kid. My and I were both really stressed and we both knew this a invasive and painful test for our LO. Front desk staff were great and doctors were excellent. But one of the nurses who were allowed to us (seems trainee) was very aggressive and had low level skills. Christine tried to do an IV line on my LO and failed miserably, the other nurse did that in 2 seconds. Well, not a problem, benefit of doubt, it s a tough task to get an IV in a kid. Next, introduction of a catheter.. couldn t do it, tried 10 times almost on a crying child. The doctor came in and did it in 2 sec. now the connection came loose and it was very clear she used the wrong connection to tap the urine from the foleys. You don t have to a health care professional to see those connections won t fit. Christine , the nurse who knows it all, pushed and pushed the catheter till my kid screamed in agony and we begged her to stop. Told her that is not the right connection, oh no her reply was- sir, this is all we have here . A hospital which receives millions of dollars grant every year from the feds have one catheter attachment in the whole hospital. And we have to believe that. At that point I am thinking of taking my kid off the table and driving him home. Now the real nurse came in and I told her the issue we are having. Well, magically they have 3 different attachments for the catheter and she figured it out in 2 seconds.
I understand that this is a teaching hospital and all want to learn, but do it with a smile. We are private patients with a good amount of out of pocket expense attracted to every procedure we go thru. You don t have to be rude. No need of false ego. No one is judging your skills.
By the way, the radiologist (Michaela) who did the test was amazing, finally we walked out with 3 stars, all of it belong to her and those fine doctors in urology department.