The location of the hotel was great. It was right ...

The location of the hotel was great. It was right across the Westfield Culver Mall. I had a great time shopping there and enjoyed the AC.

The hotel room was small for $250/ night. The reason I gave a low rating was because of the Customer Service I received.

I called in early to ask for an early check in given the timing and the one time I was put on hold and was hung up. When I was talking to the receptionist, she said I didn't ask for one so the best they can do was 12.

When I arrived, the receptionist helped with the early check in and when she asked if there's anything else she can help with, I asked for toothbrush and slippers. She advised me that "there's a Target across the street"

When I went back from dinner, I asked the gentleman, he said "sure no problem!" and handed me two and even asked me what colors! He pulled it from the place where the receptionist was standing. I sent an email to the Customer Service and they said they will share this with the management team.

I personally won't go back given this experience. It really impact whether to book with Sheraton ever again.

I must share the Culver City is close to Santa Monica Beach, Venice Beach and it's a great location if you want to stay in LA