I made an appointment for 1:00pm with Big Dave for...

I made an appointment for 1:00pm with Big Dave for Friday 11/25. I arrived at 12:55pm and Big Dave checked me in. The service was for an oil change only. After being on site for 1 hour, I went back to the service area and saw my truck so I asked Big Dave if mine was ready and he said no, apologized for the waiting time and said he would get the manager involved to crack the whip on the service techs. They came and got my truck, completed the service and I left about 2:50pm. A little slower than the normal time but I was still impressed by the class of Big Dave and to show me some courtesy and let me know he would get the manager involved so he could get his customers took care of.