We have been members since 2004. My daughter was ...

We have been members since 2004. My daughter was stranded today and went to use them and was told our membership was cancelled. When I called I was told that they did an audit over the last two years and my family used them more than what our yearly membership cost so they dropped us. They just cancelled our membership! They didn't even notify us. They didn't take into account the 14 years prior that we hardly ever used their services If we used their services at all! What a horrible business!