Bill Deb

Review of Concord Toyota

I was told nothing but original Toyota parts were ...

I was told nothing but original Toyota parts were going to be used on my 25000 mile service. When I got it back I noticed they had used Pennzoil oil and not Toyota oil. When asked about it the the sales person said Toyota don't have their own brand oil, I told him you sell it in your parts store. Anyway the bottom line the people that sign you in and the service department seem like two different companies not knowing what each other are saying or doing, resulting in poor customer service.