I had an excellent experience in the store. The s...

I had an excellent experience in the store. The sales team was welcoming and patient with answering my questions. What's frustrating now is that once I ordered my couch and bedroom set the delivery part has been a complete disaster. I had my furniture delivered and not fully set up because supposedly a drill died. Then I was told that a service tech would be dispatched to me to fix it. By end of day when I hear nothing, I call customer service to discover it was never reported as unfinished. Today I wait on hold again because no one can find the service appointment to just finish completing the setup of my couch set. It will take like 30 min Max to finish I am sure, but why did I pay for in home install when I am now chasing Bobs to finish the job?! Disappointed