Candy

Review of Laguna Cliffs Marriott Resort ...

Very kind and professional staff. Valet service wa...

Very kind and professional staff. Valet service was great. We arrived Saturday night and enjoyed the pool on Sunday, not crowded at all and great pool staff. Unfortunately we had more negative experiences than we would've ever expected from a Marriott property. Our lunch order took 45 minutes. Even though our waiter apologized, we weren't given a discount or comp. When the food arrived, it definitely wasn't worth the $18. Then our room didn't get cleaned for two days which wouldn't have been so bad except the shower only has 1/2 shower door so we had to use extra towels to dry up the puddles so we had a pile of soppy towels and ran out of them too. We requested more towels and coffee when our room didn't get cleaned, but only received the towels. When we finally did receive a room cleaning, a dirty coffee mug and glass were left, the bed wasn't made, there was a puddle in the bathroom, and the maid service cleaning rag was left on the desk. Also a pasta dish from the restaurant had very undercooked pasta but again when we mentioned it, no discount or comp provided. Finally addressed the concerns with the front desk manager and received $100 off our overall $1500 bill...meh.