Where do I even start with my experience...

Where do I even start with my experience...
I was at the Hyatt Regency Long Island for 2 weeks for a business trip, so naturally things will come up---a 2 week experience is hard to perfect. I have worked in customer service all my life, so I give plenty of understanding and leniency as well.
Started with the hotel insisting they needed my personal credit card to hold even though I literally had the information for my business' card.
Then, the pool was closed for the entire 2 weeks, something about a pump needing order. Okay, completely understandable even though disappointing.
About a week into my trip, the heat went out in my room. I requested maintenance, which they said would be there within 15 minutes. 50 minutes later, my room was still cold and no one had came to check it out! Finally got maintenance to my room, he took a look at it, reset it, and told me that if the heat hadn't kicked in within 10 minutes I'd need a new room. Guess what, it didn't kick in. ALRIGHT, super frustrating, but again, things happen. So I call, they acted confused like they didn't know how to handle the situation. I requested another room on the same floor since I had to move everything. I also requested a cart sent to my room so I could transport.
When the cart arrived, it was delivered by a tall man dressed in black who wouldn't take his sunglasses off---being a petite woman alone, you could see how this concerns me. Nevertheless, I let him enter with the cart. He them looked around and said "You had a lot of stuff" (DUH I was there for 2 weeks!!!) and then said he'd just leave it there and I'd be able to move my stuff back and forth all evening...by myself, because he left. Before he left, he did give me a $50 voucher---thanks, I did appreciate the gesture.
HOWEVER, when I went to use that voucher that's when I started losing my cool. I ordered a steak, because why not get the $40 steak when it's "on the house". The Medium-Rare steak was given to me, after waiting over 20 minutes, cooked through to Well Done. I sent it back and it returned appropriately cooked, but they had ran out of asparagus and gave me some backup vegetables they had around. Fine. I had a beer with the steak and when it came time for the check, which totaled out to about $52, I asked for my beer to be put on a separate bill, as I'm sure is not uncommon for someone on a business trip. They separated and I gave them my voucher, expecting to owe around $2. They told me they were unable to do that, the voucher could only be used once and not applied across the 2 bills, that were only split on paper for my records. So basically, if I had used the voucher to buy a sleeve of Oreos from the Corner Store, that would have been it?!? Awesome hospitality, sorry you couldn't accommodate that small request.
THEN, to add insult to injury, on my final day staying there, I got out of training early, so why not go back to the room and take a nap? I'll tell you why---because they, without announcement, were testing their alarm/intercom system (the intercom didn't work by the way). After it tested twice, I called down to see what was going on. They said they were testing, no apologies, no further explanation. Fine. It stopped going off, so I decided to follow through with my plans. Lucky me, I got woken up 45 minutes later by it going off AGAIN. I was so frustrated that I left the hotel for the remainder of the evening, in which other guests told me they continued to test throughout the day.
Aside from the shotty customer service, the place just didn't hold up to the expectation of a Hyatt. There were stains all over the carpets on my floor and the carpet wasn't even secure flat down, so the cart would get caught or I would trip over the folds. Oh, and they had a dangerous elevator who's doors would OPEN UP BEFORE THE ELEVATOR WAS DONE MOVING.
All in all, not a good experience. I stayed at a Best Western on my drive back home and the service was significantly better than what I had just received.