I had a rather displeasing experience as Marriott ...

I had a rather displeasing experience as Marriott Bonvoy Platinum Elite member. Perhaps one of the worst experiences I encounters in the past few years being a Platinum Elite member.

I personally do not recommend this hotel at all if you are Marriott Elite member. They do not value, honour, or even respect your loyalty. We got some sort of room downgrade and when asking for explanation, we were lied to in the face, not once but twice, citing error by the Marriott system. This is unacceptable. Communications were also poor, or I could say, they don't make an effort to communicate any room issue with the customer prior to checking-in.

The room, though, looked fantastic after the recent renovation, but wiring of lightings were confusing. Drainage in the room didn't work so well so while you were showering, you'd flood your feet. Staff doesn't seem to be professional enough that you can expect of from the standard the JW Marriott brand carries.

I'm very unlikely to repeat this hotel again in the future.