Was very disappointed in this Hilton. Apparently ...

Was very disappointed in this Hilton. Apparently at night they do not have proper staff so if there is a problem or you need something expect to wait.

1st we had two pull out couches for the kids. When we got there it was late probably about 10pm. we went up to the room and there was no linens for the pullout couches anywhere in the room. We called down to ask and she said she would bring them up. Well about a hour later we get half the things and then one of the kids a teen went down to get the rest. as well as extra towels we asked for.

2: in the middle of the night the toilet backed up. We called down for the front desk and let them know. Well we waited about 15 to 20 minutes and heard something at the door. To our surprise when we opened the door the plunger was in a bag leaned up against the door. We opened it just in time to see the lady walking away. She turned around and said "ohh I didn't want to bother you " umm we called you about the toilet hello! We were then left to unclog the toilet ourself and have a dirty plunger in our room the rest of the stay.

3. When we went to breakfast the staff was rude and busy talking with each other in Spanish. My son burnt his had on one of the dishes as the guard was not there and when I asked for ice she just looked at me perplexed. I then went over to the milk bowl and grabbed some from there. As we walked to the bathroom to wash our hands we about tripped over the garbage bag they had left in the middle of the hall right around the corner from where the breakfast area is.

4. When I asked for a manager they said none was not available and would call me later. The manager did call later and they took a small percentage off the room. I was not impressed especially having to deal with the toilet overflowing and the mess.