We ve been here 15 minutes and it s already appall...

We ve been here 15 minutes and it s already appalling. We booked adjoining rooms a month ago and upon arrival found out that no reservations had been made. They attempted to rectify their mistake with a slapjob solution and rude attitude. The new room was DISMAL compared to our friend s. Dark, dank, and smelt like mold. Also, if you re working in customer service, it would be appreciated if you cleaned your hair. On top of all of this, I think this hotel would barely make 3 stars. I thought I was going to die in the piss-smelling, janky elevator. I have stayed in basic, side of the road Holiday inns that have had better service and quality.