We have used Micro Plus in the past without proble...

We have used Micro Plus in the past without problems, but an Australian visitor who was with us on Tuesday bought "My Passport" on his credit card. He'd told us that he was buying it for himself, when in fact he was giving is to us as we'd told him we were going to buy a bigger-capacity data stick in the next week or so.

I called the store today (Wednesday) to explain the situation: that we already have an external back-up device, so could we please simply exchange this device for a data stick (we're not interested in the monetary value, and have no idea of the cost of the item), but that the visitor had left and we had no receipt.

I was told by the employee, who was obviously the person who had conducted the transaction as he clearly remembered it, that there was a strict 'no refund' policy. He had asked our visitor if he wanted a receipt, but the reply was no thanks.

So, a brand new, unused item, that we wished to simply exchange for something of much lower value, and the answer is an emphatic 'no'.

So much for "customer service", and we know from whom we will not be buying in the future.