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Bruce K

4 years ago

I m a long time Marriott customer with lifetime go...

I m a long time Marriott customer with lifetime gold and titanium elite status with the Brand. I found this location to be sub par for the Westin line. Staff was less than helpful and slow in responding to all requests and management took over 72 hours to respond directly to concerns. This brand is supposed to be a premium hotel and this location does not live up to advertised service levels. The list of issues I encountered is too long to rehash. I ll just say there are better hotels of greater value to choose in the area. If you wish to travel brilliantly as one of the brand s tag lines implores, avoid this location.

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