I have eaten there before , the food is good (not ...

I have eaten there before , the food is good (not exceptional), but comparatively pricey, though the service and ambiance compensated for it... This is sadly no longer the case: I booked 2 weeks in advance for a Saturday evening, asking for a table with a river view (which is at the rear, otherwise you are installed in the front of the bar at the street end). They said they will make a note of it. I phoned again on the day (13th July 2019) at lunchtime to make sure the reservation is holding riverside (as we had visitors with us) - and was confronted by a rude supercilious staff member (who also subsequently claimed to be the manager) who said he cannot guarantee a river view table - it is first come first served. I queried i the logical point in making a table reservation at all if it is first come first served - at which point, unable to answer, he became rude and then put the phone down on me. I phoned back and cancelled the useless reservation. Eating at a restaurant should feed the soul, not just the stomach: customers should not be disrespected at any establishment.